Restaurant Marketing Report - 7 Secrets To A Full Restaurant
Simple ideas and strategies to put "bums on seats" and fill your restaurant or cafe with paying customers.
We help Restaurant and Cafe Owners to magnetically attract more customers, increase the average customer spend and to put more money in your bank account.
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Sunday, 18 December 2011
Monday, 12 December 2011
|Serve samples of your dishes for visitors to try|
Friday, 9 December 2011
Often it will be a time when groups, or larger parties of diners visit. This usually means you will have visitors visiting your restaurant for the very first time. You will find diners are often looking for somewhere new at this time of year. It is important to not only attract your regulars but make your restaurant welcoming to new visitors.
This obviously creates opportunity. For those restaurants smart enough to have a customer loyalty and rewards program in place like Restaurant Sales Builder will have many of the essential mechanisms in place to maximize on the opportunity.
There is some simple things you can be doing to make this holiday season work for your restaurant. This includes...
- Using Social Media to promote your restaurant. This means you need to be actively using both Facebook and Twitter to talk about the great things happening at your place. I suggest you create reasons to encourage new customers to visit. Remember there is thousands of competitors out there so why should a potential customer dine with you instead of going to a competitor. Create reasons and make sure your potential customers see your restaurant as a fun place to visit. After all that is what your customers are wanting to do. Have fun and celebrate the end of the year.
- Collect Customer Contact Details. Now is the time to grow your data base. Yes you are busy and your staff are run off their feet. You need to make sure this important activity is not overlooked. In need create incentives for your staff to collect this valuable information. This is gold for you.
- Create "Bounce Back" Programs. Once the new year hits things will slow down. With many on holiday and returning to work with credit card debts to pay off and the school fees to pay. You need to have in place a program of "bounce back" certificates with incentives for diners to return in the new year.
- Making your restaurant a place to meet. There are many end of year functions going on and of course many of your customers are into Christmas shopping. So maybe you could promote your restaurant as a place to come early prior to doing the Christmas shop. Or, maybe a place for the final end of year drinks with you having available a "tapas" type offering, or promoting an entree type "last business day" casual menu option that is attractive for workers to meet. Obviously you need to promote to local businesses and of course your existing mailing list.
Thursday, 8 December 2011
Top 20 Secrets to Hotel SMS Marketing
Some of the key points she makes include -
- Keep your communications personal
- Make sure you engage the customer before sending push messages
- Always provide value
- Make sure your messages are interactive with competitions and trivia
- Capitalize on immediacy and the need to take action now
- Test everything
- Always have a call to action
- Direct users to a mobile landing page
- Use mobile coupons
The key is not to bombard customers with messages but to systematically communicate no more than weekly with ideally timed relevant information and offers.
Check out what other restaurants are doing by reading this great article by Mark Walsh in the Media Post News....
Restaurant Industry Serves Up Mobile Offers
For more information on how you can use Mobile Marketing here in Australia contact Alistair Gray at Restaurant Sales Builder - Australia Call 1300 654 252 or email firstname.lastname@example.org
Saturday, 3 December 2011
YELP in Australia
Monday, 24 October 2011
|Help me. Which one should I buy?|
I am served by a sales lady. I tell her I haven't had a bike for 30 years and I was wondering what was available. I don't need anything fancy just something to get me round the river and bay area.
So she reels off three different bike types and their prices. She may well have been talking french. What are the differences? There are racks of bikes but she doesn't show me anything. I then ask her about helmets and accessories...in other words I am a pretty interested buyer.
With prompting she then shows me a picture of one of the bikes. I can see I am not getting anywhere fast here and say "I think about it" and leave. She doesn't get my details, show me anything I can touch and feel; offer any brochures, so I go...never to return.
Interesting isn't it. How often does something like this happen in your restaurant?
At this time of year the phone will be ringing with function inquires; requests for catering and help and advice for staff Christmas parties. Your prospective customers they may also be just calling in; or they maybe asking for information from servers when they are dining. These function inquires are your bikes. How well are you handing these requests?
Do you have a process for managing inquires?
Do you collect customer information whether they book or not?
Do you have a system to automatically follow up each inquiry?
Do you have a questioning process to drill down and understand your customer needs and make them feel important?
Do you have some collateral to give them with menus, options and suggestions for holding a successful function?
How do you add value so your prospective customer feels you are the only place to hold their event?
Do you have a system for measuring the metrics i.e. how many inquires do you get? How many book straight away? How many inquires do you miss? How many do you follow up and get the booking? Etc
Do you know how they heard about you? Have they dined at the restaurant before?
Do you know why or why they didn't book with you?
Do you segment these type of inquires in your database so you can contact them again about other events and functions?
Yes, this one simple touch point can make or break your business.
Now would be a good time to audit what is actually happening? May be even asked someone to do a mystery shopper for you and get them to give you some feedback. Don't make the mistake of assuming all is well...it probably is not.
Saturday, 15 October 2011
Tuesday, 11 October 2011
You can check out the full article here...
Tuesday, 20 September 2011
- Just released "7 Secrets to Filling Your Restaurant With Customers Every Night - Guaranteed!"
- Advertising and promotions "Cash Pulling Ads Boost Restaurant Profits!"
Sunday, 3 July 2011
- Using customer information forms in the restaurant
- Collecting business cards in a fish bowl
- By running competitions
- Collecting email addresses at time of making a reservation and then sending a confirming email/SMS with offer to join your VIP Guest program
- Running coloring contests in conjunction with the local school, preschool
- Running surveys in your local paper
- Having a web site sign up form
- Building alliances with local businesses
- working with clumsy excel files
- cutting and pasting data
- working with outlook or some other email program.
Saturday, 25 June 2011
In my last post I showed you how using a carefully crafted business card with a strong offer, and call to action used in conjunction with the Restaurant Sales Builder System will generate an ongoing stream of cash. This simple little activity is just waiting for smart restaurant owners to pick up and turn into cash.
Here is a list of 7 ways you can use these cards to generate more business ...
- Start a local visit program in your local area - yes get out of your restaurant and go down the street and start visiting local businesses, offices and retailers and start introducing yourself. Make a point of leaving your card with an invitation to visit
- Attend local Chamber of Commerce Meetings, Networking meetings; create an opportunity to visit local service club meetings; better join a local service club like Rotary or Lions and get involved in the community
- Get involved with your local school, sports clubs or charity - all will offer opportunities for you to meet people and give out your newly designed business card
- Every time you give out your card give out two cards and ask your new friend to pass the extra card to someone else. Make sure you always invite them to visit and point out the offer on the card. They will appreciate it and be more likely to give the second card away
- Give 10 cards to every staff member and ask them to give them away to their friends and people they meet. They should also hand out 2 cards each time. Get them to put their name on each card so you can track what is happening. Make them all, including the chef and the dish washer all members of your marketing team. When they have given them all away give them another 10 cards to start again. You could set up an incentive program so that say when 5 business cards were presented you gave them say a couple of movie tickets or other reward.
- Get cards printed with staff members names - particularly your permanent senior staff. Watch how this lifts moral and how many cards now go out the door!
- Give a couple of cards to every happy customer and ask them to give them away to their friends.
Monday, 20 June 2011
Restaurant Business Cards are probably one of the most under used and yet most cost effective and valuable marketing resources available to restaurant owners.
Above is a copy of a great business card from my good friends Pat and Dawn Griswold owners of Pizzi Cafe in Conneaut, Ohio.
What makes this card so great? It is NOT the colors, the logo or the design but what is actually on the card. Let's look a little closer...
First there is an invitation "Join Us Tonight" - it is asking you to visit.
Second there is a reason to visit - Redeem this card for a FREE Pasta Dinner or FREE Medium 1-Topping Pizza - an offer or bribe to encourage you to visit for the first time
Third - It is telling you they are part of our local community and how they very much like to support the community in which they live
Fourth - it has all the essentials - hours of operation, address, phone number, web site and logo
It is all here. But it even gets better...
This Business Card Generates An Ongoing Stream Of Cash!
When the card is redeemed the new customer is immediately enrolled in their VIP Guest Program and given a new membership card as part of their Customer Loyalty Program. The customer is then able to earn points and rewards not only on this initial purchase but on future dining purchases. They also receive gifts on their birthday and anniversaries along with other awards and advance notice of special events.
With the Restaurant Sales Builder Program looking after all the administration of their VIP Guest Program Dawn and Pat can spend all their time ensuring their customers have a great time when they visit. You only have to check out the pictures on the Pizzi Cafe web site to see that is exactly what there customers do.
There is one thing to attract new customers to your restaurant but you need to have a system to support this like the Restaurant Sales Builder System to ensure your new customer returns time and time again.
In my next post I will talk a little more about using business cards. I will also reveal one very powerful business building secret that very few restaurateurs use. It costs virtually nothing and will drive new customers to your restaurant - guaranteed! Watch this space...
Tuesday, 31 May 2011
Many reading this would say 'This is out side a pub - we couldn't do that!" Rubbish - why not? Yes, and dare I say it if you think like that your restaurant is probably empty. You could even take the concept and with a little refinement try it out side a fine dining restaurant.
The most important thing in your marketing is to be noticed. As Gary Halbert one of the world's best marketers would say it is all about creating a little theatre and excitement and being noticed.
So often I have come across restaurants particularly in suburban areas struggling at lunch time. They complain but do nothing about changing their situation. Your quiet time maybe later in the day. It doesn't really matter when, other than you need to recognise this as a time of opportunity.
What can you do to bring people into your restaurant in those quiet times? How can you be different than everyone else? What would make you standout from the crowd? What changes do you need to make to the menu? The way you operate? Do you need to attract a different type of customer at that time? Etc? Etc?
Some simple ideas -
- Introduce snacking or mini meal options
- Have a fast and casual type menu for the during the day, maybe more salads, and light lunch options or in the winter soups and scones
- Cater more for mums and dads, or maybe have a kid focus
- Offer "Happy Hours" for early diners
- Introduce music or other entertainment to encourage visitors at times they would not normally visit e.g. a piano playing over lunch or a bit of jazz may create a bit of "buzz"
- Offer specialty deserts or maybe "High Tea"
- Maybe you could value add by offering a free car wash while they eat
Finally, don't forget to tell your customers. Don't assume they will know what you are doing. That is what is great about the Restaurant Sales Builder System .You have the means and flexibility to quickly communicate with your customers; have a bit of fun and can easily share the good news with them.
Monday, 30 May 2011
For the restaurant owner they provide an opportunity to raise their profile in the local community and are more effective than traditional advertising methods - or are they? This is a whole story in it self but need less to say my view is they encourage one off diners who reside well away from the restaurants natural business catchment to try you out purely because of the deal. When in essence they are very unlikely return. The "Life Time Value" of such a customer is usually negative and restaurants are in effect "Spinning their wheels", putting a lot of pressure on their staff and resources for at best a "break even" result.
After all Marketing your restaurant is not a "one off event" as these type of campaigns encourage but a "process".
When I examined (not in detail) the individual restaurants I found a number of fundamental sales and marketing flaws that was common among a large number of these restaurants. The flaws were not limited to small independent operators but also some big name restaurants.
I found -
- A surprising large number of restaurants still did not have a web site despite the obvious benefits that brings a restaurant
- A large number of restaurants who did not display their phone number on the home page (Top Right Preferred) but instead hid the number away either below "the fold" (below the viewing screen on the computer) or you had to search and find a "Contact Us" button and then "click through". By the way the phone number should be displayed on every page.
- Many restaurants did not collect customers email address and name so they could receive regular communications, offers and news from their restaurant - this is your "gold"
- So many restaurants have let the web developers get carried away with heaps of flash so if you were searching on a mobile phone you couldn't get your core restaurant information or even find out the basics about your restaurant e.g. location, opening hours, phone number, parking details, menu, etc
- Hardly any restaurant had a Facebook page
- No restaurant actually gave a web visitor a reason or incentive to visit the restaurant other than they had good food or offered good service. Everyone else is saying the same thing so where is the incentive for them to visit for a first time
- A number of directory listings where out of date - regularly review these
- No Google Places listing
Thursday, 19 May 2011
Alternatively, they open their doors, put up a few signs and do nothing and then wonder why business is slow!
I remember a customer who once wanted to run a promotion where he wanted to put up a motor scooter as the prize to get new customers in the door with no follow up strategy. While this would have been great to promote, the costs of the promotion plus the prize cost would have taken weeks to recover.
The “Gold” is right there under your feet so why don’t you tap into it.
Yes, instead of spending your marketing budget focusing on getting new customers a significantly better strategy is to spend time encouraging your existing customers to dine with you more often.
Monday, 16 May 2011
Sound incredible! Well that is exactly what Restaurant Sales Builder is!
It is like having your restaurant marketing on "Steroids"! The best thing it is automated!
It is well proven in the American market and now finally I have been able to secure the Australian rights and bring this time time saving, done for you, cash generating marketing solution to Australian Restaurant Owners.
For so long have I seen restaurant owners struggling to fill their restaurants! At long last this gives owners a core marketing system which will encourage your customers to -
- Visit more often
- Spend more on each visit
- Purchase new products and services
- Provide you with a steady flow of referrals
- Provide you with valuable feedback
What is more important -
- Great Food
- Great Service or a
- Great Marketing System?
This is exactly what the Restaurant Sales Builder does - it automates all the things you know needs to happen but because you are just so busy you just never get around to doing.
To out how the Restaurant Sales Builder can help you Restaurant grow its sales and profits go to Http://RestaurantSalesBuilder.com.au